Cancellation Policy

Cancellation Policy

Non-refundable deposits are required for all appointments, with the amount deducted from the cost of the treatment at the time of payment.

To reduce lost appointments, we operate a strict 48-hour cancellation policy whereby if you cancel your appointment with less than 48-hour’s notice, miss your appointment, cancel your appointment on the day or do not turn up for your appointment, your deposit will not be transferrable to another booking. You will be required to rebook another appointment and pay a new deposit.

If you are unable to make your appointment after this notice period, please contact the clinic as soon as possible to allow another client to book.

Appointments can be rescheduled via our booking system up to 48 hours prior to the scheduled appointment date and time. The original appointment deposit will be transferred to the new appointment date.